In the past few years, Netflix has grown and been developed exponentially in popularity, leaving other streaming services, and even regular television behind. While Netflix videos can always be streamed using any browser, Windows 10 provides you with a native app to keep watching videos you want.  Now at several times, it has happened that while working on the browser, the app stops working.

In addition, may start noticing issues and receiving errors like Netflix app stopped working (or something related), there is no sound, or the chances are that you would find a black screen when you start playing a video.

This article is going to help you troubleshoot the Netflix errors like Stuck on the loading screen, or there is a problem in connecting, System configuration error, an error occurred loading this content, there are some issues with the Windows media element that is stopping playback and so on.

Before you start, you are recommended to make sure that you have the latest Windows Updates, and Video Drivers installed on your PC. However, there may be multiple reasons for this apart from drivers such as problems with App cache, issues with incorrect network configuration, and so on.

Follow the simple tips given below to know what you can do if Netflix app is not working on your Windows 10.

Reset Your Netflix Windows App

Resetting the app to its default setup may also solve the issue. Remember that you may have to sign-in again after the reset.

  1. Launch Settings.
  2. Click Apps.
  3. Click Apps & Features.
  4. Then, scroll to find the Netflix Apps.
  5. Click on the Netflix app, and head to the Advanced options.
  6. Go to the Reset section and click on the Reset button.

Update the Graphics Drivers

First of all, you will need to make sure that your graphics drivers are updated to their latest version and are also well-matched with the current version of the Windows installed on your PC. Or else, you may need to download the newest version from the OEM website in case if it’s not available with your Windows device.

Update the Netflix App or Reinstall it

  1. Open the Windows Store.
  2. Search for the Netflix App.
  3. Here, you will need to check for the available updates. If you find any update available, click it.
  4. In case, if this too doesn’t work, you should try uninstalling the App, and then reinstall it.

Flush DNS and reset TCP/IP

We have noticed that sometimes when Netflix app says ‘not connecting to the server,’ it is likely to result in black screen. The app fails to resolve the server IP address because the DNS has been trying to connect with an IP address; The IP address is something not valid anymore.  So, you need to ensure that you Flush the DNS, and Reset the TCP/IP as well. However, you can also try to change the DNS server to Google Server, i.e., and check if it works for you.

Install the latest version of Silverlight

Silverlight is used in Netflix for streaming videos in Windows 10.

So you can download Silverlight manually from the Microsoft website, and then install it.

Then you will just have to restart your PC and check if the problem is resolved.

Try Deleting the ‘mspr.hds.’ File

The videos streamed from Netflix are usually DRM protected. In order to stream the DRM content, it tends to use Microsoft Play-Ready, which is slightly a Digital Rights Management know as DRM program.

Another solution here is to remove the mspr.hds file. Doing so will force your Windows to start creating a new clean one which is more likely to delete any errors causing you trouble. To do so, follow the steps given below:

  1. Launch the File Explorer.
  2. Simply navigate to C:\ProgramData\Microsoft\PlayReady\.
  3. Here you will be able to select all the mspr.hds files.
  4. Delete the mspr.hds files. Also, you need to empty the Recycle Bin.
  5. Then restart your computer, and open your Netflix app again.

Hopefully, the issues should now be fixed.

Thank you for reading this article; I hope this information will be helpful to you.

John Smith  is a self-professed security expert; he has been making the people aware of the security threats. His passion is to write about Cybersecurity, cryptography, malware, social engineering, internet and new media. He writes for Norton security products at

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